Support

If you haven't seen it yet, why not try looking over The Manual for TempElertUSB

We offer support via telephone and email. Email is the preferred method.

We welcome input on our products and we offer support via telephone or email at right.
Questions are usually answered the same day as received unless on weekends and holidays.


Downloads available:
TempElertUSB_datasheet (PDF1MB)
TempElertUSB Quick Start Guide (PDF100KB)
TempElertUSB Operation Manual (PDF1.5MB)

TempElertUSB Program Installer (Version 2.10 32 and 64 bit executable)

Legacy downloads:

TempElertUSB 32 bit Program Installer (Version 2.01 32 bit executable only)
NOTE: TempElert USB sensor device required for correct operations though the program will install and display for evaluation purposes.

TempElertUSB Installer for Windows 2000 (Provided as a courtesy to our customers running Windows 2000 32 bits, not officially supported)

NOTE: TempElert USB sensor device required for correct operations though the program will install and display for evaluation purposes.

Frequently Asked Questions:

Q: Can I run more than one TempElert USB on a PC is I have multiple USB ports available?

A: No, the device does not have multichannel capability. If you need multichannel monitoring, we have a solution for that here

Q: Can I extend the distance away from the PC that the USB sensor operates at?

A: Yes, we offer USB extension cables with clips to do the job up to about 30 feet, as well as a CAT5/Cat6 Ethernet extender to get you 150 to 300 feet extension, depending on cable quality. See the purchase page for details.

Q: Can the sensor operate submerged?

A: No, it is for free air temperature only but, we have a solution for that here

Q: Do you have Android, Mac, or Linux Versions available?

A: Not at this time.

Q: Are the email messages configurable to say what I want?

A: Yes, the email setup screen allows you to embed any text message you wish, the data from the sensor with an over/under condition will automatically be inserted for you along with your custom message.

Q: I don't have an email server at the location where I wish to monitor, how do I get around that?

A: There is a small built in SMTP email server in the TempElertUSB program which you can enable. As long as your internet service will pass SMTP on port 25 it will work for you. You can also use most any free email service such as AOL, Google Gmail, and Yahoo Mail to send alerts to your email, pager, or cellphone. Instructions are provided to help you.

Q: I want to operate this program at my remote location that only has dial-up internet access, will it work with that?

A: Yes, if you set your PC for "dialup on demand", TempElertUSB will activate that feature, and initiate a telephone call to your ISP for you, and will send the message when a connection is established.

Q: Do you have a list of how to send messages to my mobile phone?

A: Yes, in our TempElertUSB Operation Manual (PDF1.5MB) in Appendix B we have a large up to date list of mobile providers and the messaging addresses they use.

 

 

 

 

 

ItWorks-IntelliWeather
3008 Cohasset Road
Chico, CA 95973

TempElertUSB is sold exclusively by ItWorks, reseller inquiries are welcome.

Support Questions?

info "at" itworks dot com

Phone 530.899.8434

Fax 530.899.3333